Terms & Conditions

Acceptance of Terms

These Terms & Conditions govern access to and use of the VMCcerts website, products and services.

By accessing this website, requesting information, obtaining a quotation, submitting an application, purchasing a product or service, or otherwise engaging with VMCcerts, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should discontinue use of the website and services.

Services

VMCcerts provides products and services related to email trust, sender identity, secure email communication, brand authentication and email security.

Services include:

• Verified Mark Certificates (VMC)
• Common Mark Certificates (CMC)
• S/MIME Email Certificates
• BIMI implementation assistance
• DMARC services
• Email authentication solutions
• Certificate renewals
• Validation and technical support services

Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information
• Maintaining control of applicable domain names and email accounts
• Maintaining SPF, DKIM, DMARC, BIMI and other required DNS records
• Complying with Certificate Authority validation requirements
• Maintaining ownership of, or authorization to use, any submitted logo, trademark, service mark, trade name or branding

VMCcerts shall not be responsible for delays, validation failures, deployment issues, certificate issuance delays or BIMI display issues resulting from inaccurate information, incomplete documentation, DNS misconfiguration, third-party systems or customer-controlled environments.

Customers remain solely responsible for any dispute relating to the ownership, licensing, registration or use of submitted logos, trademarks, service marks, trade names or branding.

Payment Terms

VMCcerts generally operates on a post-delivery billing model.

Payment becomes due only after the applicable product, certificate, service or agreed project scope has been successfully delivered.

Where delivery cannot be completed due to Certificate Authority rejection, validation failure, technical limitations, eligibility requirements, trademark requirements or other factors beyond the customer’s control, no payment obligation shall arise for the affected engagement.

In certain circumstances, including enterprise engagements, agency partnerships, renewal orders, bulk purchases, custom projects or other specialized arrangements, alternative payment terms may apply. Where applicable, such terms will be communicated in writing before work commences.

Any payment terms stated in a quotation, proposal, order confirmation, statement of work, invoice or written agreement shall prevail in the event of any inconsistency with these Terms & Conditions.

Refund Policy

Because VMCcerts generally invoices customers only after successful delivery of the applicable product, certificate, service or agreed project scope, refund requests are uncommon.

Where delivery cannot be completed due to Certificate Authority rejection, validation failure, trademark eligibility issues, technical limitations or other factors beyond the customer’s control, no payment obligation shall arise for the affected engagement.

Once delivery has been completed and payment has been received, refunds are generally not available except in cases involving:

• Duplicate transactions
• Billing errors
• Processing errors
• Incorrect charges

Approved refunds remain at the sole discretion of VMCcerts.

Where a refund is approved for an issued certificate, VMCcerts and/or the applicable Certificate Authority reserve the right to revoke the certificate immediately.

BIMI and Third-Party Service Disclaimer

BIMI participation and logo display are controlled by participating mailbox providers and remain subject to their technical requirements, policies, implementation timelines, support status and caching behavior.

VMCcerts makes no representation or warranty regarding:

• Availability of BIMI support by any mailbox provider
• Timing of logo appearance
• Frequency of logo display
• Continued support for BIMI by any provider
• Display of logos in all recipient environments
• Visibility of logos in every geographic region or email client

Mailbox providers, Certificate Authorities and other third-party service providers may modify, limit, suspend, discontinue or otherwise alter their services at any time.

VMCcerts does not guarantee logo display in every mailbox environment, recipient inbox or supported provider.

Certificate issuance, validation decisions and eligibility determinations remain solely at the discretion of the applicable Certificate Authority.

S/MIME Certificate Disclaimer

S/MIME certificate functionality, compatibility and display may vary depending on the email client, operating system, device and recipient environment.

VMCcerts does not guarantee support for any specific mail application, trust store, encryption workflow or certificate display behavior beyond the specifications established by the issuing Certificate Authority.

Customers are responsible for ensuring compatibility with their intended deployment environment.

Third-Party Trademarks and Customer Logos

All trademarks, logos, service marks, trade names and brand assets displayed on this website remain the property of their respective owners.

Customer logos may be displayed to illustrate organizations that have used, evaluated, purchased, renewed or deployed services through VMCcerts.

Certificate Authority logos, mailbox provider logos, technology partner logos and other third-party marks are displayed solely for identification, compatibility, informational, customer reference or illustrative purposes.

Their appearance does not imply ownership, endorsement, sponsorship, partnership, certification, affiliation or approval by VMCcerts unless expressly stated.

Limitation of Liability

To the fullest extent permitted by applicable law, VMCcerts shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive or similar damages, including loss of revenue, profits, business opportunities, goodwill, reputation or data.

In all circumstances, the aggregate liability of VMCcerts shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Privacy

VMCcerts processes personal information in accordance with its Privacy Policy.

By using the website or services, you acknowledge and agree to the collection, use, storage and processing of information as described in the Privacy Policy.

The current Privacy Policy is available at: https://vmccerts.com/privacy-policy

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Contact Information

Questions regarding these Terms & Conditions may be directed through the VMCcerts contact page.

Contact VMCcerts: https://vmccerts.com/contact