Why Was My VMC Application Rejected?

This article covers VMC application rejections. For logo-specific rejection types with targeted fix steps per failure type, see: Why Was My Logo Rejected During VMC Validation?
Direct Answer

VMC applications are rejected for three main categories of reason: trademark problems (the trademark is inactive, not at a recognized office, or does not match the logo), organization identity problems (the CA cannot verify the applicant is the trademark holder), and logo format problems (the SVG does not meet SVG Tiny PS requirements). Most rejections are resolvable by addressing the specific issue and resubmitting.

Rejection Categories and Causes

Trademark Issues

Trademark not registered (only pending or common law)

A VMC requires a granted, active registration at a recognized trademark office. Pending applications and common law marks based on use do not qualify for Verified Mark Certificate validation.

Trademark office not recognized

Not all national trademark offices are accepted. If the trademark is registered at an office not on the recognized list, it cannot support a VMC regardless of how established the brand is. Registration at a recognized office is required.

Trademark is lapsed, abandoned, or cancelled

The CA looks up the current status of the trademark at the time of application. A registration that has expired or been abandoned since it was granted will result in rejection. The trademark must be renewed before reapplying.

Logo does not match the trademark

The logo submitted for certification must match the trademark registration. A different color, layout, or element — even a minor variation — can cause rejection if the CA determines the logo does not correspond to the registered mark.

Organization Identity Issues

Applicant organization cannot be verified

The CA must verify that the organization applying holds (or has authority to act for the holder of) the trademark. If the organization name on the trademark registration does not match the applying entity, or if the CA cannot verify the legal identity of the applicant, the application is held or rejected pending documentation.

Trademark held under a different legal entity

If the trademark is registered to a parent company, subsidiary, or previous company name, the applicant must provide documentation establishing the relationship between the trademark holder and the applying entity. This commonly occurs after acquisitions, mergers, or corporate restructuring.

Incomplete documentation submitted

Missing or unclear documentation — expired identity documents, incomplete organization records, or unsigned authorization — causes the CA to pause validation. This is technically a “hold” rather than a hard rejection and is often resolvable by resubmitting the requested documents.

Logo Format Issues

SVG does not conform to SVG Tiny PS

The logo must be in SVG Tiny 1.2 Portable/Secure format with the correct baseProfile="tiny-ps" declaration. Standard SVG 1.1 files, files with scripts or external references, or files missing the required <title> element will fail format validation. See What Is SVG Tiny PS?

Logo does not meet minimum size or aspect ratio requirements

BIMI logos must be displayed in a square format and the SVG should have a square viewBox. Non-square logos are not accepted. Some CAs also have minimum complexity requirements to prevent trivially simple images from being certified.

A rejection notice from the CA should specify the reason. If the reason is unclear, contact the CA directly to confirm the exact issue before taking remediation steps — some issues require trademark-side action, others require logo rework, and working on the wrong issue wastes time.

Resubmitting After a Rejection

Most rejections are resolvable. The path forward depends on the category: trademark issues require action at the trademark office level (renewal, re-registration, or use of a different trademark); identity issues require gathering and resubmitting documentation; logo issues require converting the file to SVG Tiny PS compliance and potentially redesigning to match the trademark registration exactly.

Confirm the resolution with the CA before resubmitting to avoid a second rejection for the same reason. Where the CA provides specific documentation requirements, collect everything before initiating the resubmission.

Frequently Asked Questions

Can I resubmit the same application after fixing the issue?

Yes, most CAs allow resubmission after a rejection. Whether the original application fee applies to the resubmission depends on the CA and the nature of the rejection. Some CAs treat a resubmission as a new application; others have a remediation process within the original application. Confirm the process and fees with your CA before resubmitting.

My trademark was granted in one country but the CA rejected it. Why?

The trademark must be registered at one of the specific trademark offices recognized under the BIMI specification. Not all national trademark offices qualify. Check the recognized trademark offices list to confirm whether your registration qualifies. If your jurisdiction is not included, registration at a recognized office (such as the USPTO, EUIPO, or UKIPO) would be required.

We acquired a company and the trademark is under the old company name. Can we still get a VMC?

Potentially yes, but it requires documentation demonstrating the trademark assignment or transfer to the current entity. The CA needs to verify that the applicant is the current, legitimate holder of the trademark. Provide the merger/acquisition documentation, any trademark assignment records, and current organization identity documents. Some CAs have specific procedures for this scenario.